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How the process works
Frequently Asked Questions (FAQ)
1. What is Baionic and how can it help my company?
Baionic is a marketplace that connects companies with AI professionals who can support strategy, implementation, training, and adoption. It simplifies the process of finding qualified AI expertise.
2. Why should we use Baionic instead of hiring directly?
Baionic brings you qualified AI-related opportunities in one focused ecosystem. Instead of spending time on outbound sales, cold outreach, or lead generation, you gain access to companies that are already looking for AI solutions. The escrow payment model reduces financial risk, and the platform positioning strengthens your credibility as part of a specialized AI marketplace. It allows you to focus on delivering value rather than managing acquisition and payment uncertainty.
3. Do clients pay a fee to Baionic?
A 20% platform fee is paid by the provider. Clients agree on a total project price with the expert and pay that agreed amount. There are no additional separate platform charges beyond the project price.
4. How does payment security work?
Once a project is agreed upon, you as a client pays the full project amount upfront. The payment is securely held on the platform and only released to the freelancer once the project has been completed according to the agreed terms. This ensures that clients only release funds when deliverables are met, while freelancers have certainty that the budget is secured.
5. How do we ensure transparency in pricing?
The total project price is clearly agreed upon before the project starts. Because payment is held securely until completion, both parties operate within a transparent and structured process.
6. Can we start with a small project first?
Yes. Many organizations begin with a workshop, pilot, or proof of concept before scaling further AI initiatives.
7. Can I work with the freelancer outside the platform after the first project?
Any collaboration that originates through Baionic must remain on the platform. This includes not only the initial project, but also any follow-up work, extensions, or new assignments between the same client and provider that result from their introduction via Baionic. This policy protects the integrity of the ecosystem and ensures secure payment handling for both parties. It is explicitly stated in the Terms & Conditions agreed to upon registration. If Baionic determines that a client and provider are conducting business outside the platform to bypass platform fees, both parties will be permanently removed from the platform. Additional consequences may be considered where appropriate.
8. What if I have a problem with a provider?
If an issue arises during or after a project, we strongly encourage both parties to first try to resolve the matter directly and professionally with each other. Clear communication often resolves misunderstandings quickly and efficiently. If you are unable to reach a satisfactory resolution together, you can contact the platform via info@baionic.ai. The Baionic team can review the situation and, where appropriate, help facilitate a fair resolution. This additional layer of oversight provides more structure and security compared to direct off-platform agreements.